Refund policy

Last Updated: 17/03/2026

At Homora, we want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) must be provided

  • The return request must be made within the allowed return timeframe

Homora reserves the right to refuse returns that do not meet these conditions.

Return Timeframe

Customers may request a return within 6–7 Days of receiving the product.

To initiate a return request, please contact us at:

Email: homora8822@gmail.com

Our support team will guide you through the return process.

Refund Process

Once we receive the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

After the inspection is completed, refunds will be processed within processing time 2–3 days.

Approved refunds will be issued to the original payment method used during the purchase. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

Exchanges

If you received a defective, damaged, or incorrect product, we may offer an exchange for the same item, subject to product availability.

To request an exchange, please contact us at homora8822@gmail.com within 6–7 Days of receiving the item.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us immediately at homora8822@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product

Our team will review the issue and arrange a replacement or refund as appropriate.

Non-Returnable Items

Certain products may not be eligible for returns, including:

  • Used or damaged items not caused by delivery issues

  • Personal care or hygiene products once opened

  • Items marked as non-returnable or final sale

Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

  • If the return is due to a damaged, defective, or incorrect item, Homora may cover the return shipping cost.

  • If the return is due to customer preference, the customer may be responsible for return shipping charges.

Shipping fees paid during the original purchase may not be refundable unless the product was damaged or incorrect.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Store Name: Homora
Email: homora8822@gmail.com